Bob Renock, Author at XFACTOR

By Bob Renock Customer Experience

21 Apr: Designing CX strategy to prepare for the challenges of 2021

The events of the past year accelerated emerging trends in customer experience, brands that are able to connect the right experience will undoubtedly benefit in customer loyalty.

By Bob Renock User Experience

19 Apr: Meeting your customers where they are. What is your social media experience?

Brands must focus on creating engaging, exciting social media content.

By Bob Renock Brand Experience

14 Mar: Embracing the Opportunity: How COVID Allows for Redefining Experiences

There have only been a few times that the world has shared collective experiences on a global scale. Wars, famine, natural disasters can all leave lasting affects, but the experience is reserved for those directly in contact, COVID has touched all areas of the populated globe and forced changes upon us as a global society. With all that comes the freedom to explore new and/or different approaches to all experiences.

By Bob Renock Strategy

14 Mar: Rethinking the Membership Experience in Social Organziations

Membership driven organizations are struggling. Membership engagement, recruiting of new members, providing value to current members, all issues during normal years have been increased exponentially when having to be done 100% virtual. How can organizations restructure as opportunities arise to have social gatherings? The need for a hybrid model is apparent for the foreseeable future.