There have only been a few times that the world has shared collective experiences on a global scale. Wars, famine, natural disasters can all leave lasting affects, but the experience is reserved for those directly in contact, COVID has touched all areas of the populated globe and forced changes upon us as a global society. With all that comes the freedom to explore new and/or different approaches to all experiences.
Successful User Experience is accomplished with an awareness of all the touchpoints that comprise the overall experience with your brand’s product or service. It goes beyond screen and visual design to include marketing messages, email correspondence, the way people answer phones, return policies and everything in between.
