Successful User Experience is accomplished with an awareness of all the touchpoints that comprise the overall experience with your brand’s product or service. It goes beyond screen and visual design to include marketing messages, email correspondence, the way people answer phones, return policies and everything in between.


14 Mar: Rethinking the Membership Experience in Social Organziations

Membership driven organizations are struggling. Membership engagement, recruiting of new members, providing value to current members, all issues during normal years have been increased exponentially when having to be done 100% virtual. How can organizations restructure as opportunities arise to have social gatherings? The need for a hybrid model is apparent for the foreseeable future.