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THE CX Journey
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Need
Creating the awareness that your brand fulfills a need.
RESEARCH
Making sure your brand stands out while people research.
COMMITMENT
Purchase decision made, the engagement begins.
USER EXPERIENCE
Engagement with your product/service/solution.
SATISFACTION
All about the follow-up and gauging how the experience was.
Advocacy
Happy customers sing your praises and and become advocates for your brand.
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